Watch IT – Features

You can set up a Watch It Tracker and specify the criteria you are interested in. The recipients of the Tracker will get notifications whenever a change, that you are tracking, occurs for an issue with the desired criteria

The criteria can be specified by specifying the conditions one at a time or by using JQL.

A Tracker can be configured to send notifications for one or more of the following events

1. Comment Added
2. Comment Edited
3. Issue Assigned
4. Issue Created
5. Issue Moved
6. Issue Type Change
7. Issue Update
8. Priority Update
9. Status Change
10. Work Log Deleted
11. Work Logged
12. Work Started

Trackers can send notifications to the following:

1. Jira user(s)
2. Jira users in a user group(s)
3. To email addresses
4. A webhook
5. A Jira dashboard gadget

Batching notifications enables Trackers to consolidate multiple notifications into a single email. By setting a batching interval, notifications are collected until the time after the last notification has been exceeded. Once this time threshold is met, all accumulated notifications are combined into one email and sent out.

You can select additional fields to be included in notifications

You can view history logs of when a Tracker was used, whether its conditions were met, how many notifications were sent and any messages

Create rules to automatically add users as watchers to an issue based on specific conditions. When an issue is updated, the rule is triggered, and if the criteria are met, the designated users are automatically added as watchers. You can optionally specify that this only helps when Issues are created.

Timed Trackers allow you to define timed jobs that either send an email notification or add comments for Issues that are returned from a JQL query or Filter. For example each day you may wish to be notified of all highest priority bugs that why created that day.

Timed Trackers can set a start time based on one of the following:

1. Day of the week at a particular time
2. Day of the Month at a particular time. This can be the actual day of the month, the first weekday of the month, the last day of the month or the last weekday of the month
3. A cron expression

The notifications for Timed Trackers can be sent in the following ways:

1. To Jira users
2. To Jira user groups
3. To email addresses
4. To an in Jira dashboard gadget
5. To a webhook
6. To a new Comment

Items 1-5 can also add a comment

For any Timed Tracker you can view the history of when it was used. This includes when it was used, the issues returned, how many errors, the time taken and any messages

Watch It can be setup to allow users to be added as watchers from the Create Issue page. This is setup from the configuration page.

Access to Watch It project pages can be restricted to project admins only or made available to all Jira users, depending on your configuration settings.

Watch It allows you to turn off the ability to use email addresses for notifications. This is done from the Remove Restrictions on Non-External Notifications option on the configuration page.

You can also restrict this to particular users and/or email domains.

You can enable/disable the ability to use private filters within Trackers and Timed Trackers. If this is turned on, a user will see their private filters. In Jira Data Center, project admins can see other users’ private filters. In Jira cloud, Jira admins can see other users private filters.

The batching of Tracker notifications can be configured on the Tracker, in the Project or globally.